Family
Clearinghouses
If you'd like to send claims electronically and take advantage of a number of Electronic Data Interchange (EDI) benefits like electronic payments, and ERAs/EOBs, you'll likely work with a clearinghouse. Most dental insurance companies don't directly ...
Coordination of Benefits
(COB) are the rules for how insurance pays when a patient has coverage under more than one plan. There are many different ways to calculate COB, made even more complicated by various State laws. Sometimes, non-duplication means that the plan will ...
Insurance Categories
In the upper left of the Practice-Web Dental screen, click on "Setup." A drop-down menu will open. Click on "Insurance Categories" to bring up the following window. These are the insurance coverage categories for the practice. There are two setup ...
Edit Patient Info
There are several ways to access the "Edit Patient Information" Window: While in the Family Module, by double-clicking the Patient Information grid. While in the Chart Module, by double-clicking the Patient Info grid. When adding a new patient by ...
Insurance Plan Types
When entering an Insurance Plan, an Insurance Plan Type that impacts estimates will need to be selected. There are five Insurance Types: Category Percentage, PPO Percentage, PPO Fixed Benefit, Medicaid or Flat Co-pay, and Capitation. The default ...
Secondary Insurance
Patients can have unlimited insurance plans. The Insurance Plan listed second (Order 2) in the Family Module is considered secondary insurance, though can be changed by modifying the Order Number. Most insurances follow the "Birthday Rule." This ...
Insurance Benefits
Benefit Information Benefit Information is found in the lower right of an Insurance Plan . The figures are used to calculate procedure and insurance remaining estimates. The details in the section apply to all subscribers of that particular insurance ...
Medical Insurance
Billing medical insurance may be useful for oral surgery and in hospital settings. Turn on Medial Insurance Features In the Main Menu, go to Advanced Setup and click Show Features, then select Medical Insurance. You will need to restart ...
Insurance Plan
Every insurance plan has one subscriber and can be attached to multiple patients, but a plan is never shared between subscribers. There is no limit to the number of plans a family can have. If a patient changes their coverage, the old plan is not ...
Family Module Video Tutorials
Insurance History
A patient's history automatically updates in Practice-Web as procedures are completed. Insurance History works the same and is updated as claims are paid. However, you may want to account for benefits a patient has used outside your office, such as ...
Patient Recall Setup
In the Family Module, double-click on the recall grid at the upper right. The following dialog will open. Set Perio / Set Prophy The "Set Perio" button lets you quickly toggle a prophy patient to a patient or back again. If the patient is a perio ...
Popular Articles
Add a COVID-19 Screening Form to Appointment Confirmation Texts
1. First update Practice-Web to version 19.2.76. Click here for the instructions to update. Call Practice-Web support at 800.845.9379, Option 2 for the update password. 2. After updating, start Practice-Web, click on the Setup menu, and go to ...
Preauthorization
Create a Preauthorization From the Treatment Plan Module while ‘Current’ or default is highlighted, hold the "Ctrl" key on the keyboard and click on the desired treatment(s) that is to be attached to the Preauthorization form. Consecutive treatments ...
Appointment View Setup
Practice-Web Dental has support for unlimited operatories and unlimited providers. Although you can only view about 6 or 7 operatories at one time due to space limitations, you can set up different views. Each view can have any combination of ...
Procedure Codes
Add New Procedure Code Once a code has been entered, it cannot be deleted. Move the codes that are no longer used in your office to the "Obsolete" category. Click on "Lists" in the main menu and then select "Procedure Codes." The Procedure Codes ...
Electronic EOBs (ERAs)
An electronic Explanation of Benefits (EOB), also known as Electronic Remittance Advice (ERA), or Electronic Data Interchange (EDI) 835 file, is a digital version of a paper EOB for an insurance claim payment. It includes details such as: Amounts ...